Probe Requests
If possible, include the probe model number, manufacturer, ultrasound
system model, clinical application, and whether you are looking to buy
or replace an existing probe.
Helpful: a clear photo of the probe label or connector.
Contact CC Medical
Tell Us What You Need.
We’ll Help You Find the Right Next Step.
Whether you need an ultrasound probe, system, rental, replacement part,
repair, compatibility help, or product availability, send us the details
below and our team can route your request appropriately.
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Real Equipment Support
Nationwide Support
Contact Information
Reach Our Team Directly
Before You Submit
A Few Details Help Us Help You Faster
You do not need to have every detail. Include what you know, and we can
help identify the right product, service, or next step.
Repair Requests
Include the equipment or probe model, the issue you are experiencing,
any error messages, visible damage, and whether the equipment is still
operational.
Helpful: photos of damage, labels, connectors, or error screens.
System Requests
Tell us the manufacturer or system you are considering, the exams or
applications you perform, any required probes or features, and whether
you are looking to purchase or rent.
Helpful: your preferred configuration and delivery location.
Rental & Parts Requests
Include what you need, the equipment it must work with, the location,
and the approximate date or duration required. For replacement parts,
include the part number when available.
Helpful: system model, serial information, and required timing.
Probe Expertise
Need Help Finding the Right Probe?
Send us the model or system information you have.
Repair Services
Equipment or Probe Not Performing?
Share the symptoms, model number, and any visible damage.
Systems & Rentals
Planning Your Next Ultrasound Setup?
Tell us your applications, preferred configuration, and timing.
Contact CC Medical
Fields marked as required in the form must be completed before submission.
Frequently Asked Questions
Before You Contact Us
A few common questions about product requests, compatibility, repair,
rentals, and submitting information.
Not sure what information you have?
Send what you know. Photos of labels, connectors, equipment, or error
screens can often provide useful identifying information.
What information should I include when asking about an ultrasound probe?
Include the manufacturer, probe model number, ultrasound system
model, and clinical application when available. A clear photo of
the probe label and connector can also be helpful if you are unsure
of the exact model.
Can you help determine whether a probe is compatible with my system?
Yes. Include the system manufacturer and exact system model along
with the probe you are considering. If you are replacing an existing
probe, include that probe model as well.
What should I send for a probe repair request?
Include the probe model, the ultrasound system it is used with,
a description of the problem, and any visible damage or error
behavior. Photos can be useful for damaged housings, cables,
connectors, lenses, or labels.
Do you sell both ultrasound probes and complete systems?
Yes. CC Medical supports ultrasound probes, complete ultrasound
systems, replacement parts, rentals, and repair services. Tell us
what equipment you currently use and what you are trying to source.
Can I contact you if I do not know the exact model or part number?
Yes. Provide as much identifying information as possible. The
manufacturer, system name, clinical use, photos of labels, and
photos of connectors or the equipment itself can help narrow down
the request.
What should I include when requesting a system rental?
Include the type of system or manufacturer you need, required
probes or applications, delivery location, desired start date,
and approximate rental duration.
Can I send photos with my request?
If your form includes an upload field, attach relevant images
directly. Otherwise, submit the form first and you can provide
photos when our team follows up or email them to
sales@ccmedicalhs.com with enough information to identify your request.
Where is CC Medical located?
CC Medical is located at 216 Ave Fabricante #108,
San Clemente, CA 92672.
Still Have Questions?
We’re Here to Help You Navigate the Equipment.
From a single replacement probe to a complete system, rental, repair,
or hard-to-identify part, send us what you know and we can help you
determine the next step.